Contact
Response Time
We aim to respond within 2 business days, Monday through Friday, excluding U.S. holidays.
Sign-In Help
NowUs supports Sign in with Apple and Google sign-in. If sign-in fails, try the following:
- Confirm that your device has a stable internet connection.
- Make sure you are using the latest version of NowUs from the App Store.
- Try signing in with the same provider you originally used.
- If you use Sign in with Apple, check your Apple ID settings and two-factor authentication status.
- If you use Google sign-in, confirm that your Google account is available on the device.
Pairing and Invitations
NowUs is built for two people. One person can create an invitation code and the other can accept it to connect the shared relationship archive.
- If an invitation code does not work, ask your partner to create a new one.
- Check that there are no extra spaces before or after the code.
- Use the same relationship start date you want reflected in D+.
Media and Privacy
NowUs can use camera, microphone, and photo library access when you choose to send a photo or short video. You can manage these permissions in iOS Settings.
- Photos and videos are only selected or captured when you choose to send them.
- Short videos are limited by app policy.
- You can remove audio from a video before sending when the app provides that option.
- Locked media is designed to keep the asset protected until an explicit unlock action.
- Privacy Pause can pause new status sharing while keeping the existing archive visible.
Notifications
If notifications are available and enabled, NowUs may send service notifications about relationship or archive activity. You can turn notifications off in iOS Settings.
Delete Relationship Data or Account
Where available, you can delete relationship data from NowUs app settings. This is designed to remove relationship records, storage objects, local cache, pending drafts, and widget snapshots.
For account deletion help, email takeallusername@gmail.com from the email address associated with your account if possible. We may ask for information needed to verify the request.
Safety and Abuse Reports
If you need to report abuse, unauthorized access, or a safety issue involving NowUs, email takeallusername@gmail.com with "Safety" in the subject line.
Billing
The current NowUs app build does not include in-app purchases or paid subscriptions. If that changes, billing support information will be updated here.